So you want to use your Snapchat app, but it keeps showing the “Snapchat keeps crashing” error on your android or iOS. Whenever you open Snapchat, it keeps closing and crashing. You have tried everything across the internet but can’t seem to find the solution.
Well, you are in the right place!
Whether you are using Snapchat to keep up with your favorite celebrities, chat with friends, for business purposes, entertainment, or name it, seeing Snapchat frequently crashing is troubling.
In this article, you will find the Top ways to help fix Snapchat crashing without losing a bit of your data. I recommend you look through all the fixes and then troubleshoot to find one that works for you.
So let’s get started!
Why does Snapchat Keep crashing?
- Corrupt cache
- Insufficient Storage space
- Using outdated versions of the app
- Outdated System software
- Snapchat is down
- It did not install correctly
Apps can have issues that cause them not to function well. You are now aware of some of the reasons why your Snapchat app keeps stopping.
Without delay, let’s look at how to solve this!
How to Fix Snapchat Keeps Stopping/Crashing Error
1. Check if Snapchat is Down
Before you panic, check whether Snapchat is up and running. You might be stressed, yet the service is down.
Head to the Down detector page to check whether Snapchat is up and working fine.
See reports from other users across the world on whether Snapchat is working via down detector site.
Snapchat service being down might be the cause of frequent app crashes.
2. Restart your Phone
This is a simple fix that solves many problems.
Restarting your phone should be the first option for troubleshooting any problem with your phone.
Switching off your phone will stop all the running services that are overloading your device, and by the time your phone turns back on, it will be refreshed.
Long press the power button on your phone and tap Restart.
3. Grant Snapchat All the Required Permissions
Every app requires permission to run. Similarly, Snapchat needs access to your camera, contacts, location microphone, or storage to function properly.
Enable the required permissions and start Snapchat. This might help solve the problem.
Also Read:
4. Update Snapchat
Are you having the latest version of Snapchat? Outdated apps tend to have bugs and glitches that stop them from functioning well.
This might be why you are getting the Snapchat keeps crashing error.
Check via the Play Store to see whether you are running the latest version of the app. If not, update it.
App developers occasionally release new app versions, including stability and performance improvements and bug fixes.
To Update Snapchat;
- Head to the Play Store
- Tap the Profile icon to Open Menu
- Select Manage apps & devices
- Tap See details
- Look for the Snapchat app in the list and Tap Update
Updating the app might help fix this issue.
If you still get issues, check whether your phone’s software is up to date.
Update system software to the latest version.
To Update System Software
- Head to Settings
- Scroll down and tap System
- Tap System Update
If your phone is up to date, it will be indicated. If the phone needs an update, then the download will start.
5. Re-install Snapchat
If you have recently updated Snapchat, it might not have been installed correctly. This will bring about errors and cause it to crash more often whenever you try to open it.
Uninstall the current version and re-install it to correct the errors that caused it not to install correctly.
To Uninstall Snapchat;
There are various methods of how you can do this for which the choice is yours.
In the app drawer or app launcher,
- Long-press the Snapchat icon until a pop-up shows
- Tap Uninstall
Alternatively
- Head to Settings
- Tap Apps / Apps & Notifications
- Open All Apps
- Choose Snapchat from the list,
- Tap Uninstall
After uninstalling, head to the Play Store and Re-install Snapchat.
Launch the app, and check whether the issue has been solved.
6. Force Stop and Restart Snapchat
Background processes like an unfinished photo or video upload can cause lags with Snapchat. This can still manifest even when the app is not in use.
- Head to Settings
- Select Apps
- Tap See all apps and select Snapchat from the list
- Tap Force Stop
Now launch the Snapchat app again
Sometimes, when the Snapchat app lags or stops working, a notification will be shown on your screen showing an error message of how the Snapchat app has frozen or stopped working. having options; ‘Wait’ or ‘Close App’. Choose close and re-open.
7. Close Numerous Apps
Having numerous apps running in the background can clog up your phone’s RAM (Random Access Memory) and cause apps to misbehave.
Clear the apps eating up on RAM. Tap the navigation button for recent apps and clear apps from the recents.
Open Snapchat again to check whether the issue has been fixed.
8. Look out for Recently Installed Apps
Have you recently installed a new app on your smartphone?
Some third-party apps and services can interfere with the proper running of the rest of the apps on your device.
Uninstall your recently installed apps and reopen Snapchat to see whether the issue of Snapchat crashing has been solved.
9. Free Up Storage
Apps need sufficient space to run and function properly. Low storage will cause the Snapchat app to keep crashing.
Check to see the amount of storage space left on your smartphone.
If storage is insufficient, delete some files to create space and then use Snapchat again.
To Check Storage space;
- Head to Settings
- Tap Storage
- You will be able to view the Storage usage statistics
Insufficient space can cause the Snapchat app to misbehave.
Clear up some space and re-launch the app again.
10. Clear Data and Cache
Cache are storage files that temporarily store information to be accessed by apps easily.
When these temporary files pile up, it causes performance issues, one of the reasons which may make Snapchat keep stopping.
Clearing Cache does not delete any stored files or settings associated with the app.
To Clear cache;
- Head to Settings
- Select Apps & Notifications / Apps
- Tap on the Snapchat App
- Tap Storage & cache
- Tap Clear Cache
Clearing Cache will solve the problem. Now go ahead and open Snapchat!
But if Clearing cache does not work for you, go ahead and Clear Storage.
Clearing storage will wipe out the data associated with the app.
These include previous app settings, and passwords, logging you out of your accounts, and you will have to start afresh with the Snapchat app.
You will have to grant necessary permissions again, and input login details, among others.
To Clear data, follow the same procedure as described earlier but this time choose the option for Clear Storage
11. Disable Power Saving mode or Data Saver
When you turn on the Data Saver option or your phone goes into Power Saving Mode, it will cut down on performance, reduce brightness, and restrict apps’ background data usage to save the battery left.
Restricting background data usage will prevent apps from using data in the background.
This can as well interfere with the proper running of Snapchat causing it to keep stopping.
12. Disable Battery Optimization Option for Snapchat
The Battery Optimization option helps save battery life by moderating the performance of the phone and apps when they are not being used.
Battery optimization saves battery life through two modes;
- Doze Mode – When the phone is idle and stationary.
- Apps Standby – When the apps are not being used
Battery optimization is enabled by default on Android. It helps android phones to save battery life when they are stationary and idle actively.
Battery optimization is different from Power Saving Mode.
Although Battery optimization is a helpful feature in saving battery life, it might be why Snapchat keeps crashing.
To disable Battery Optimization for Snapchat;
- Head to Settings
- Tap Battery >Settings
- Tap Battery Optimization
- Under the list of all Apps, tap on Snapchat
- Choose the option of Not Optimized. Click done
Re-launch Snapchat. This might help solve the error of the app frequently closing.
13. Allow Background Data Usage
Restricting background data usage disables apps from using data in the background. Only the app which is currently being used will consume data.
Restricted background data usage can be triggered by switching on the Data saver or Power saving options.
Although this feature enables cutting down on the usage of mobile data by apps, it might be an issue causing errors with your Snapchat app.
To Enable Unrestricted Data Usage;
- Head to Settings
- Choose Network & Internet
- Tap Data Usage
- Settings
- Network & Internet
- Tap Data Saver
- Tap on Unrestricted data. A screen will pop up showing all apps.
- In the list of apps, locate Snapchat and Toggle ON the switch if it has been off.
Allowing Snapchat unrestricted background data usage will enable it to run in the background even when Data Saver or Power Saving Mode has been turned on.
This might help solve the issue of Snapchat crashing frequently.
14. Reset App Preferences
Resetting App Preferences will not clear your files, such as multimedia or Whatsapp chats. Resetting App Preferences will clear all apps of their granted permissions.
This option will enable disabled apps and also clear app defaults.
You will have to allow your apps new permissions, and assign the default apps to carry out some functions, i.e., choosing a default app to play music.
To Reset App Preferences;
- Head to Settings
- Tap Apps & Notifications/ Apps
- Tap the Menu icon in the upper right corner and choose Reset app preferences
- A confirmation screen will appear. Click Reset Apps
- Restart Your Device
Reset App Preferences and reopen Snapchat.
This might help solve the issue of Snapchat stopping and crashing.
15. Downgrade to a Previous Version
If Updating Snapchat does not solve the issue, then downgrade to a previous version.
An update can have bugs that make it incompatible with your device.
Temporarily use a previous version as you report the matter to see that further updates can smoothly work on your phone without returning the Snapchat keeps stopping error.
You can uninstall any updates or install an apk of a previous version that worked fine for you.
To Download a Previous Version of Snapchat;
- Head to APK Mirror by following this link.
- Chose an older version.
- Download the Snapchat apk
Make sure you have allowed the necessary permissions to allow the installation of the apk.
16. Reset your Phone
This is the last of the options I would recommend. This is because it involves losing your data if you do not back up.
But when all the above methods fail, you’ll have to reset your phone to factory settings.
To make sure that you do not lose your files, back up your files before resetting.
Summing Up
In brief, I have covered the top ways to help you fix the Snapchat keeps crashing error which causes the app to keep crashing and closing.
Over to you,
Which solution has worked for you? Let me know in the comment section.
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