Google Docs has a variety of utility tools that help with document management such as Docs, Sheets, Forms, and Slides.
For whatever reason, a ticket system is an excellent way you can receive customer issues, inquiries, responses, and feedback on your products and services.
Most platforms will charge you to create a ticket system with them but with Google Docs, you do not need to spend any penny.
Note; You can create a ticket system from scratch or customize the templates using Google Docs by using Forms.
That said, in this article, you will find out the step-by-step process to create a ticket system with Google Docs.
Let’s get started!
Create a Ticket System With Google Docs
- Head to docs.google.com and sign in with your account if you haven’t.
- On the left side of your screen, tap the three vertical lines to open the menu.
- Select Forms from the sidebar menu that appears.
- Click the + icon to create a new form or choose from the available templates to customize your ticket.
- Add fields, questions, and responses to fit with what you want to include in your ticket system
Customizing your Ticket System Form with Google Docs
In this section, we’ll look at how you can flicker around with a form to create a functional ticket system with Google Docs Forms.
Fields. You can add or remove various fields like Questions, Quizzes, Multiple Choice Answers, and Paragraphs among others. Easily add descriptions of fields to help guide users as they fill in the form You can set mandatory fields to be filled by the user, for this you should toggle on the Required button.
You have various editing tools like Bold, underline, and italics to help you format the wording of your ticket or form. Choose the color to apply to your form by clicking the customize theme button.
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Publish your Ticket System/Form
When you are satisfied with the form you have built, tap the Send button to send it via Mail or Social media. You can as well get a link to your form or a code to embed the ticket on your desired page.
Once users fill in the ticket forms with their inquiries of feedback, you can view the info they fill via docs.google.com from the created forms through a spreadsheet format.
All the responses collected will be displayed in the spreadsheet when you try to access the ticket you created.
I hope you found this guide helpful. Now you are aware of how to create a ticket system with Google Docs. You can now receive inquiries, feedback, responses, and call for applications using the support ticket you have created.