Is your Zoom account locked? Are you finding difficulty remembering the password you used? Or do you wish to change your password? Whichever issue it may be, it is denying you access to your account or making it insecure.
It is frustrating!
You need to gain back access to your account and carry out your usual activities. Be it work meetings, lessons or communications.
But you do not know how to unlock your locked account (and that is going to be solved)
Unlocking a Zoom account is not hard at all, It’s easier than you think!
In this article, I have covered simple ways on how to unlock your account with much ease in the following ways;
- By resetting your Password or,
- If you are under a team account, or a Zoom rooms Administrator by using Admin rights in the controller to unlock a User’s locked account.
Note: You need to have access to the E-mail address that is associated with your Zoom account.
So let’s get busy!
First off, let’s look at why your Zoom account has been locked.
Reasons why your Zoom Account is Locked
The major reason why your Zoom account is locked is that you can not remember your password and all the combinations you try to place in are rejected.
Reaching Maximum 5 Failed Login Attempts
If you input a wrong password combination for a maximum of 5 attempts your Zoom account will be locked temporarily for 30 minutes for reaching multiple failed login attempts.
What is required to Unlock your locked zoom account?
For a personal account, you need to be in access to the E-mail address associated with your Zoom account.
For Zoom Room Administrators, you need to have administrator rights and access to the Zoom rooms dashboard.
Here’s the thing, this is automatically done by Zoom to protect your Account from being maliciously accessed.
Now that you are aware of what has caused your Zoom account to be locked, it is high time we pass through the steps of getting your account opened again.
It may happen so, that you have totally forgotten your password or even waiting for 30 minutes would be totally a delay.
Proceed to follow the steps below on how to reset the password for your zoom account;
How to Unlock a Zoom Account by resetting the password
To unlock your Zoom Account by resetting the password, follow the steps below;
Head to Zoom Sign-in page
Visit the Zoom Web page via zoom.us/signin to kick start the process of resetting your password
Click Forgot Password
Click on Forgot Password.
Input the E-mail address associated with your account and click Send
You will be prompted to input the E-mail ID address you registered with your Zoom account. After inputting it Click Send
Reset Password Link will be sent to your E-mail
An E-mail with a Password Reset Link will be sent to the E-mail address you have provided.
Note: If you are not able to find the sent E-mail check in your Spam folder.
Click the Change password Blue button or link sent to your E-mail
Click the blue-button or paste the link provided in the E-mail to your browser and you will be forwarded to a page requiring you to reset your password.
Input the New Password you Wish to Use with your Account and Click Save
Input the new password and confirm it in the section below. Proceed and click save.
Note: Follow the given password guidelines on the screen in order to generate a strong password that follows the zoom guidelines as stated on the screen i.e 8 characters, at least 1 letter character, at least 1 number and include both lower and uppercase characters.
If you do not follow the guidelines your input password will be rejected.
Your Password will successfully be reset!
Once the minimum requirements for the required password are fully met and you have clicked save, a confirmation screen will display showing your password has been successfully changed.
You are now good to go!
Your password will successfully be reset and you can continue carrying out your operations.
Don’t forget, The above method works for personal accounts.
In case your Zoom account is under Zoom rooms management by an Administrator, I have got you covered.
First off, it will need a Zoom Administrator of your specific room to unlock. This way you will gain back access to your locked Zoom account.
If you are an Admin, read on!
If a user under Zoom rooms inputs a wrong password combination more than 5 times, their account will be automatically locked for 30 minutes.
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However, situations may arise where a user does not remember the password at all and it needs to be reset.
This can only be done with the administrator rights where the rooms Admin can unlock or completely change the password of the user account.
How to Unlock a User’s Zoom Account as an Administrator from the controller
- Head to User Management in the Navigation Panel.
- Under Users, locate the E-mail address of the user whose Zoom account has been locked and Click unlock.
- The User’s Account will then be Unlocked for the User’s access. The Administrator can then change the password or the user can then reset their password.
But that’s not all,
Having looked at the various ways to unlock a zoom account by resetting the password and using Admin rights, in the next section I am going to walk you through the process of how to Change your Zoom password.
This may happen because you want to tighten the security of your account or think that it has been compromised so you need a change.
How to change the Sign-in Password on Zoom Mobile App
To Change the sign-in password of your Zoom account on mobile;
- On the bottom navigation, Tap Settings
- Tap on your Account section
- Tap Update Password.
- You will be prompted to input the old password and the new one you wish to use.
- After that Tap confirm. Your Sign-in password will be changed!
How To Change Zoom account Sign-in Password on Web/browser
- Sign in to zoom.us/signin
- In the sidebar Click on Profile
- Scroll down to the Sign-in Section
- Click on Edit next to Sign-in Password
- Input the old Password and the New one that you wish to use
- Click Confirm. Your password will now be Reset!
If you have been following the steps to the end, you are aware of the reasons why a Zoom account can be locked, How to unlock the locked Zoom account and how to change the password of your Zoom account.
Are you finding difficulty? Are you facing issues still?
If you are finding this step by step guide useful share it for more reach.
Let me know your thoughts in the comment section. and
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Frequently Asked Questions
How do I get my locked Zoom Account back?
You can get your locked account by waiting for about 30 minutes for the temporary lock to expire or
By Resetting your Password as described in the process above.
What if I forget my Zoom Account Password?
If you forget your Zoom account password, you can reset it by clicking forgot password at the login screen. It will provide you with a password reset link sent to your E-mail.
How can I Unlock my Zoom Account?
If your account has been temporarily disabled, You wait for 30 minutes, your locked Zoom account will get unlocked or,
You can reset your Zoom account password by heading to zoom.us/signin on your browser and click Forgot password.
Can I have two Zoom Accounts with the same E-mail?
You can only have one account per E-mail. You can create as many Zoom accounts as you can but each under a separate E-mail address/SSO/Facebook account.
Why is my Zoom account locked for 30 minutes?
This occurs after inputting a wrong password at the Zoom login screen for a maximum of 5 attempts. This results in your account being locked temporarily for 30 minutes.
How can I Unlock my Account on the Zoom Mobile App?
It is not possible in the mobile app but rather through the browser on your phone.
Head to zoom.us/signin and click forgot password to start the process of resetting your password.
How long does it take to unlock a Zoom Account?
It will take 30 minutes for the temporary lock to expire. After this try again to input your password if you still recall it to log in. If you do not recall it, click forgot password to start the process of resetting it.